Customer Quality Engineer
Summary
Ensures product and process quality by auditing standards, resolving issues, and collaborating with customers and teams in a manufacturing environment.
The Customer Quality Engineer is responsible for ensuring that processes, products, and systems comply with internal standards, customer requirements, and applicable quality regulations. This role supports the production floor by identifying quality issues, driving root cause analysis, implementing corrective and preventive actions, and ensuring robust process control. The Customer Quality Engineer participates in audits, manages documentation, and collaborates with cross-functional teams to maintain and improve quality performance. Additionally, they lead quality planning during new product launches and ensure compliance with customer-specific requirements
- Bachelor’s degree in Engineering, Quality, Industrial Engineering, Manufacturing, or a related technical field (or equivalent experience in quality/customer-facing roles)
- 3 to 7 years of experience in quality and customer management.
- Knowledge of ISO 9001, IATF 16949, and VDA standards.
- Experience with APQP, PPAP, FMEA, and the 8D methodology.
- Intermediate to advanced English proficiency.
- Strong customer-facing communication skills
- Ability to lead customer meetings, calls, and audits professionally
- Skilled in explaining technical issues clearly to customers and internal teams
- Strong communication, negotiation, problem-solving, and cross-functional teamwork skills.
Bosch is constantly expanding its international presence, since for us cultural diversity represents one of our greatest strengths. We are continuously promoting the growth of our more than 17,000 associates, who develop their full potential in one of the highest quality companies in technology. We value the balance between personal and work life as one of the main tools to improve the creativity and productivity of our associates.