Customer Quality Engineer

As a Customer Quality Engineer, you will lead and manage customer quality concerns while serving as an important liaison between the Technical Laboratory, Sales, and Manufacturing Operations teams. You will improve Root Cause Analysis activities, coordinate problem-solving efforts, and ensure, responses to customer issues.

You will be the single contact for customer quality claims, including warranty and post-warranty concerns, ensuring seamless communication between customers, Sales, and Operations.

Key Responsibilities

• Manage and resolve customer quality concerns and claims, ensuring documentation, tracking, closure.
• Lead root cause analysis and corrective action activities with teams to prevent issue recurrence.
• Communicate with customers regarding issue status, action plans, and resolution progress.
• Build customer relationships by addressing requirements and providing effective solutions.
• You will ensure compliance with Customer-Specific Requirements through audits, monitoring, and continuous improvement programs.
• Promote customer quality goals and standards throughout the organization.
• Lead quality improvement projects focused on reducing customer complaints and enhancing quality and delivery performance.
• Update quality documentation, including FMEAs, Control Plans, and related records based on corrective action outcomes.
• Manage customer non-conformance responses through customer portals, ensuring compliance with customer requirements and timelines.
• Improve by delivering training, sharing lessons learned, strengthening quality systems, and implementing operational best practices.

Qualifications

• Bachelor's degree in Chemistry, Biochemistry, Engineering, or a related technical field.
• 3+ years of experience in Technical, Manufacturing, or Quality roles.
• 3+ years of customer-facing experience in the Automotive, Industrial.
• Knowledge of structured problem-solving methodologies, Customer-Specific Requirements (CSRs), and IATF 16949 Core Tools (APQP, PPAP, FMEA, SPC, and MSA).
• Green Belt or Black Belt certification, along with Internal Auditor certification or equivalent auditing experience.
• Advanced English proficiency
• Availability to work on-site