Customer Quality Engineer (HSIO)

Maintain close contact with customers, and stand on the customer's point of view, use their own professional knowledge, urgent handling of customer issues, and accurately communicate customer needs to the factory for improvement.

• Responsible for customer quality issue handling, able to write 8D analysis and improvement reports, flexible handling of customer quality complaints.
• Accurately convey customer quality requirements to internal and transform customer needs into internal quality requirements and documents.
• Collect the usage of customer products, promote internal and external resources to implement the quality demands of customers from the perspective of customers, and improve customer satisfaction.
• Responsible for customer RMA material tracking and processing, customer defective products handling and on-line processing.
• Prepare customer requirements, review customer documents, participate in customer meetings and follow up.
• Statistical analysis of quality work and routine report.
• Maintain close contact with customers to ensure timely delivery of quality information and coordinate internal resources to solve quality problems.
• Complete other customer quality related work.