Work Model: This is a fully onsite role, with work performed at your designated Regal Rexnord office.

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Position Summary:

The Customer Quality Engineer serves as the primary quality interface between Fasco Motors (Thailand) and assigned customers. The role leads customer complaint response, containment, root-cause analysis, corrective and preventive action, and effectiveness verification. The CQE works cross-functionally with Manufacturing, Engineering, Product Development, Supply Chain, Supplier Quality, Sales, and global teams to protect customers, reduce external PPM and warranty cost (COPQ), and strengthen prevention throughout the product and process lifecycle.

Major Responsibilities:

• Own customer quality issues from initial notification through formal closure, including immediate containment, risk assessment, traceability review, root-cause analysis, corrective action, preventive action, and effectiveness verification.
• Prepare and submit high-quality customer responses using 8D, CAR, QRQC, CVD, 5-Why, Ishikawa, and other structured problem-solving methods within committed timelines.
• Act as the focal point for customer communication on complaints, returns, concessions, deviation requests, quality alerts, scorecards, audits, and recurring quality reviews.
• Analyze customer PPM, complaints, warranty returns, COPQ, defect Pareto, and trend data. Identify systemic risks and drive cross-functional improvement programs.
• Coordinate sorting, inspection, product hold, shipment release, rework, and field containment when required, ensuring clear disposition and full traceability.
• Lead failure analysis of electric motors and components, including electrical, mechanical, dimensional, vibration, noise, assembly, labeling, packaging, and performance-related issues.
• Ensure lessons learned are translated into control plans, PFMEA, work instructions, inspection standards, error-proofing, layered audits, and employee training.
• Support customer audits, visits, virtual GEMBA reviews, APQP/PPAP activities, new product launches, engineering changes, and safe-launch controls.
• Collaborate with Supplier Quality when customer failures are linked to purchased components and ensure supplier corrective actions protect the end customer.
• Maintain accurate complaint records, evidence, samples, reports, and closure approvals in applicable systems and SharePoint folders.
• Provide timely escalation to the Quality Manager for high-risk issues, repeat failures, shipment risk, potential field impact, or overdue customer commitments.
• Promote Regal Rexnord Business System principles, continuous improvement, customer success, integrity, and a strong sense of urgency.

Required Education / Experience / Skills:

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, Manufacturing Engineering, or a related technical field.
• Minimum 5-7 years of experience in customer quality, manufacturing quality, process quality, supplier quality, or product engineering in a manufacturing environment. Experience with electric motors, automotive, appliances, HVAC, or electromechanical products is preferred.
• Practical experience leading customer complaints and preparing 8D or equivalent corrective-action reports.
• Strong knowledge of quality tools: 8D, 5-Why, Fishbone, Pareto, SPC, MSA, PFMEA, Control Plan, capability analysis, risk assessment, and basic statistical analysis. ( 7 QC tool ,Six packs and PPAP)
• Ability to interpret engineering drawings, specifications, GD&T, inspection results, electrical test data, and manufacturing process information.
• Competence in Microsoft Excel, PowerPoint, Word, Teams, and SharePoint; experience with ERP, QMS, complaint-management, or traceability systems is desirable.
• Strong English and Thai communication skills, both written and verbal, with the confidence to communicate directly with local and international customers.
• Good project management, prioritization, presentation, negotiation, and cross-functional leadership skills.
• Auditor training, Six Sigma, CQE, or other quality certification is an advantage. ( ISO9001 or IATF16949)

Travel :

• Able to travel to customer, supplier, and other Regal Rexnord locations in Thailand and overseas when business needs require it.
• Able to support urgent customer containment or investigation outside normal working hours when necessary.

Language:

• Thai: Native or professional proficiency.
• English: Good working proficiency in speaking, reading, writing, customer meetings, and technical reporting.

About Regal Rexnord

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.