Customer Quality Support Advanced Engineer

-Lead problem solving process to eliminate root causes of nonconforming products for both customer and internal concerns. Ensure all 8D follow up activity and close.

-Communicate with all MC personnel to get supports as needed.

-Maintain good employee relations, which include appropriate responses to employee’s needs and training.

-Implement statistical process control at key process characteristic

-External failure cost control by quick containment actions in the event of customers claims.

-Owner of Process release activity to ensure quality of the process & products from TG3 onwards.

-Support APDS activities related to quality tasks based on AS100 – TG3.

-Support ECR activities related to quality tasks based on AS007

-Drive continuous improvements related to APS (Quality First), including proactive activities within MCs.

-Support an internal audits, customer audits and third-party audits.

-General assignment required by Production /Customer Quality Section Manager.