Customer Relation Officer (CRO)
Summary
Manages public relations and stakeholder communications for a construction project, resolving feedback and providing regular updates to residents and authorities.
Responsibilities for HDB BTO project
Handle and resolve conflicts and feedbacks from public and stakeholders pertaining to the project,
Conduct regular visits to residents/ stakeholders affected by the works to gather feedback, preparing circulars, letter and flyers to keep stakeholders abreast and update on the site activities and progress.
Prepare and submit weekly updates, monthly reports and other program pertaining to public relation works
Provide administrative support and assistance to Project Management Team and liaise with Government authorities, public and lessee of the property in relation to project work in progress.
Job Requirements
- Candidate must have a minimum of 'O' Levels or Nitec Certificate with at least 5 subjects passed
- Have Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) Certification, or equivalent.