Customer Relation Representative
Job Responsibilities
• Act as the primary source of contact for customer inquiries, orders and day-to-day coordination.
• Create and maintain accurate customer accounts records in the system
• Provide timely and professional customer service to Customers / Agents/ Distributors within the assigned geographical area.
• Provide backup support to team members as needed to ensure continuity of operations
• Support the Global Commercial Director, Regional Business Manager and Area Sales Manager to extract historical sales data and prepare quotations whenever required
• Coordinate with Customers/Agents/Distributors on Purchase Order, Sales Order Confirmation and required shipping schedules, aligning delivery timelines based on production lead-time and transit-time
• Process customer orders and perform regular follow-up to ensure timely order fulfillment.
• Monitor order and shipment status by coordinating with production/planning and logistic teams and ensure timely updates are communicated to customers, especially incase of delays.
• Handle customer complaints, provide appropriate solutions within defined timelines, follow through the resolution
• Coordinate and ensure completion of customer questionnaires with internal stakeholders
• Collect and analyze customer feedback(e.g. customer satisfaction surveys) to support continuous improvement and enhance customer satisfaction.
• Build and maintain strong customer relationships through effective communication.
• Provide accurate, timely and complete information using appropriate tools and systems
• Maintain records of customer interactions, transactions and documentation
• Support sample requests and coordinate follow-up on feedback where required
• Maintain and manage sales—related documentation (e.g. Corrective Action Report, Customer Article Structure, Customer Satisfaction Surveys
• Assist in training new or temporary staff when required
• Provide general sales administration support (e.g. application Jurong Island passes for visitors
• Contribute to team objectives and support ad-hoc tasks as needed.
Requirements
• Degree/Diploma in Chemistry / Chemical Process Technology / Applied Chemistry
• Fresh graduates are welcome to apply.
• Good communication skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different cultures.
• Ability to multi-task, prioritize and manage time effectively.
• Independent yet strong team player
• Fluent in spoken and written English
• Proficient in Microsoft Word, Excel, PowerPoint
• Willingness to work on Jurong Island; company transport provided.