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Fischer Homes

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CUSTOMER RELATIONS COORDINATOR

Open 51d posting dated 3 weeks ago

Job Summary

As a Customer Relations Coordinator, you will be at the forefront of the Warranty Department, fielding calls and questions regarding customers' warranty on their Fischer home. If you enjoy customer interaction and have a passion for helping others, you will find success in this role.

You will thrive in this role if you:

  • Enjoy working with customers and providing excellent customer service within company policy.
  • Possess a process-oriented approach to troubleshooting.
  • Possess excellent written and oral communication skills.
  • Have exceptional organizational and time management skills.
  • Proficiently enter data on a daily basis

These Skills will be used to:

  • Achieve a high level of customer satisfaction, both internal and external.
  • Answer incoming calls on the primary customer service line.
  • Sort and issue appropriate service orders daily from incoming calls, miscellaneous letters, or emails.
  • Issue appropriate service vendor work orders for all Initial Warranty and Final Warranty requests.
  • Process Home Orientation walk-through lists, and creates backorder and weather permit services, as necessary.
  • Mail respective waterproofing files to the homeowner once the home has closed.
  • Create and update the new Mechanical Information Sheets for new communities and print them out as needed.
  • Upload files and all applicable information to the Homeowners Website. Responds to emails submitted through the website from customers, as needed.
  • Retrieve emergency call information from the answering service each day and forward the information to the appropriate Associate.

Preferred Skills:

  • High School Diploma or equivalent
  • 1 year of Customer Service experience
  • Experience working in the homebuilding industry

Physical demands and work environment:

  • Must be able to use sensory skills (i.e. verbal communication) to effectively communicate and interact with other Associates and customers.
  • Must be able to perform repetitive motions and use fine motor skills (i.e. typing, writing) to operate office supplies (i.e. computer, calculator, copier).
  • Must be able to lift and carry approximately 20-25lbs unassisted.
  • Must be able to sit for long periods of time with low periods of reaching and standing.

The Value of a career with Fischer Homes

Fischer Homes is one of the largest and most reputable home builders in the Midwestern and Southeastern states. Founded in 1980, the company has grown to build over 40,000 homes and employs over 700 Associates. Fischer Homes' solid reputation has been built largely by the talent of our Associates as we have been recognized as the 32nd largest builder in the United States.

We value diversity within the Fischer Homes organization and see each Associate as a team member and valuable asset. We select highly competent individuals to join our team, and provide them with the resources, training, and development possible to make significant contributions and drive their success while determining their career paths. The rewards for their efforts are:

  • Professional Development Training programs
  • Tuition Reimbursement
  • Competitive Compensation
  • 401(k) with Company matching contributions and profit-sharing
  • Employee Life Insurance
  • Personal time off
  • Inclusive Leave
  • Dress for your Day
  • Summer Hours

Fischer Homes holds the highest ethical standards of business. We are honest and straightforward and will stand by our word. Our actions demonstrate respect, courtesy, and above all, fairness.

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • What is your preferred name?
  • Street Address
  • City, State
  • Zip Code
  • LinkedIn Profile optional
  • Do you agree to receive communication via text message regarding your application? choose one
  • If other, please explain. optional
  • Were you referred by a current employee? choose one
  • If Employee Referral, please list the employee's name. optional
  • Are you at least 18 years of age? choose one
  • Have you signed a non-compete agreement or other similar contract that may restrict your ability to work for a former employer's competitor, suppliers, or customers? choose one
  • Have you previously been employed by Fischer Homes? If yes, when?
  • Are you eligible to work in the United States? (Proof of eligibility will be required upon employment) choose one
  • Will you now or in the future require Fischer Homes to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status. choose one
  • Name of Most Recent Employer
  • Dates of Employment (from/ to) of Most Recent Employer
  • Job Title at Most Recent Employer
  • Application Waiver: Fischer Management, LLC is an Equal Opportunity Employer and does not discriminate against applicants on the basis of sex, age, race, color, religion, sexual orientation, national origin, veteran status, citizenship, disability or any other legally protected status. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resource Department. The facts as stated on the application are true and correct. I understand that, if employed, false statements or significant omissions on the application may result in my immediate dismissal whenever the false statement or omission is discovered. I authorize Fischer Management, LLC to investigate my personal, financial, and credit history through any investigative or credit agency of its choice. I further authorize any personal reference, school, former employer, government agency, or other person to disclose to Fischer Management, LLC, or its agent, all information they may have about me, and I release from all liability for disclosing such information. I understand that I may be contacted and asked to provide my date of birth by the agency performing the background investigation, and that this additional information is for investigative purposes and will not be provided to Fischer Management, LLC. I understand that I may be required to work over 40 hours a week and on weekends as a condition of being employed here. In consideration of my employment, I agree to conform to the rules and regulations for employees. I understand that my employment and compensation is at-will. This means that termination can occur, with or without cause or reason, at any time, at the option of either the company or me. I understand that no representative of the company other than its President has the authority to enter into any agreement for employment for any specified period of time or to make any agreement contrary to the foregoing. I further understand that any such agreement must be in writing and signed by the President of the company. I understand that I may be required to submit to a pre-employment and post-employment test for fitness, honesty, and/or substance abuse, if not prohibited by law. I further understand that employment is conditional until results of any pre-employment test are known. Upon separation of employment, I agree that I will return all Company property and information, and I authorize the company to withhold from my final paycheck any monies owed to it by me. By typing your name and date below I am providing my electronic acknowledgment that I represent and warrant that I have read and fully understand the foregoing and seek employment under these conditions listed above:
  • Today's Date
  • How did you hear about us? choose one