Customer Relations - Junior professional (talent pool)
Description
Customer Relations Junior Talent Pool Call-Out
Are you a dynamic and problem solving individual with a passion for building strong customer relationships? Join our Customer Relations Talent Pool! We are excited to invite juniors to be a part of our readily available talent pool for employers in different industries.
Background
Career Bridge is excited to launch the junior Talent Pool, aimed at providing young and talented individuals with a platform to upscale their careers and contribute to significant global challenges.
Being part of a talent pool offers numerous advantages. Here are some key benefits of being in a talent pool:
Linkage to employers
Access to Opportunities and skill matching
Networking
Career Development
Position: Customer relations Junior (Talent Pool)
Experience: 1-3 years
Location: Multiple (Kenya and Global)
Industries: Multiple
Roles Within the Talent Pool Include but not limited to:
Account Executive
Customer Relations rep
Client Engagement officer
Call center agent
Help desk assistant
Junior Territory manager
Responsibilities
Provide prompt and courteous assistance to customers through various communication channels, such as phone, email, chat, or social media.
Answer customer inquiries, resolve issues, and address questions in a professional manner.
Interact with customers to ensure their needs are met, gather feedback, and ensure a positive experience with the company.
Communicate clearly and effectively to convey information, instructions, and solutions to customers.
Assist in resolving customer issues by collaborating with senior customer relations professionals and other relevant departments.
Escalate complex issues to higher-level staff as needed.
Develop a comprehensive understanding of the company's products or services to provide accurate information and assistance to customers.
Maintain detailed and up-to-date customer records and interaction logs in a customer relationship management (CRM) system.
Ensure that all customer interactions are accurately documented for future reference.
Gather and document customer feedback, inquiries, and complaints for analysis by the customer relations team.
Identify recurring issues or trends in customer feedback.
Participate in monitoring and evaluating the quality of customer interactions to ensure that customer service standards are met.
Follow established customer service procedures and guidelines.
Conduct follow-up communications with customers to ensure their issues have been resolved satisfactorily.
Gather feedback on the overall customer experience and address any remaining concerns.
Collaborate with other departments, such as sales, marketing, and product development, to coordinate responses to customer inquiries and needs.
Communicate customer feedback and suggestions to relevant teams for improvement.
Monitor and engage with customers on social media platforms, addressing inquiries, comments, and concerns in a timely and professional manner.
Uphold the company's online reputation through positive interactions.
Share insights and best practices with the customer relations team to enhance customer service processes.
Participate in team meetings and training sessions.
Actively seek opportunities for professional growth, such as attending training sessions or workshops related to customer service and communication skills.
Core Competencies:
Communication Skills
Listening skills
A strong customer-centric mindset
Empathy
Problem-Solving and adaptability
Time Management
Team Collaboration
Professionalism
Attention to Detail
Resilience when dealing with challenging or upset customers
Technical Competencies:
Product/Service Knowledge
Customer Relationship Management (CRM) Software
Data Entry and Management
Email and Communication Tools
Problem Tracking and Resolution
Documentation
Reporting
Multilingual Skills (if applicable)
Familiarity with digital communication tools, CRM systems
Feedback handling
Requirements
Qualifications/Requirements:
Bachelor’s degree in Business Administration, Communication, Marketing, Hospitality Management or related field.
Good customer service skills.
Must have one year experience as a Customer Service Agent.
Must have high attention to detail and excellent analytical skills.
Must be presentable and with good command of English with ability to handle high-end clients.
Must be aggressive with good networking skills.
Proficiency in Microsoft Office suite and basic CRM tools.
Join Our Talent Pool
If you are a Junior level professional looking to grow your career, you are encouraged to join the Career Bridge Talent Pool. Our Talent Pool is readily available to employers in the different sectors/Industries.