customer relations manager

Customer Service Manager duties and responsibilities

A Customer Service Manager is responsible for ensuring the satisfaction of customers at all times. They typically have the following duties and responsibilities:

• Supervising the daily operations of the customer service department
• Creating a reliable customer loyalty program
• Setting customer service goals for team members and helping them reach those goals
• Interacting with customers and handling customer queries and complaints in a timely manner
• Maintaining relationships with profitable customers
• Making weekly and monthly reports and surveys
• Staying current on the latest industry trends and techniques

Requirements:

• They possess excellent communication and interpersonal skills, public relations skills, marketing and advertising skills, negotiation skills, leadership skills.
• Must be friendly, independent, aggressive, and has the ability to work as part of a team.
• Ability to work on Sundays and Public Holidays.