Customer Relations Officer (BSC)
Summary
Handles public relations for a construction project, addressing resident and contractor concerns and managing communications with authorities.
Job Description:
- Planning and coordinating Public Relation programme for the project
- Handle enquiries and feedback pertaining to the project, to work closely with the relevant parities such as residents, consultants and authorities etc. and take proactive measures in mitigating complaints arising from the construction activities
- Dealing with requests and complaints from the public
- Overall in-charge and responsible for the internal and external publication and communication issue
- Working closely with all contractors and take proactive measures in mitigating all complaints arising from the construction activities
- Filing and maintain up-to-date file records to enable quick retrieval
- Provide administrative support assistance and other ad-hoc jobs if required
Job Requirements:
- GCE 'O'/'A' Level with 1 to 2 years of public relations experience, preferably in building trade as BSC supervisor
- Possess of the Singapore Workforce Skills Qualifications (WSQ) Certificate in Service Excellence (Level 1) or an equivalent certification
- Good communication & interpersonal skills