Customer Relations Officer (CRO)

Job Summary

The Customer Relations Officer (CRO) supports HDB construction projects by managing communication between residents, contractors, and authorities to resolve resident feedback promptly and maintain smooth project operations.

Responsibilities

• Manage resident feedback and complaints related to construction activities such as noise, dust, and access issues to ensure timely resolution and maintain positive community relations
• Prepare and distribute circulars, notices, letters, and flyers to inform residents about work schedules and project updates
• Support site office operations by maintaining accurate documentation and preparing weekly and monthly progress reports
• Organise site visits and attend dialogue sessions to liaise effectively with HDB, Town Councils, and Residents’ Committees

Required competencies and certifications

• Hold a minimum qualification of GCE O-Level or NITEC
• Possess WSQ Certificate in Service Excellence
• Demonstrate 2–3 years of relevant experience in HDB projects, preferably BTO or HIP
• Communicate clearly and effectively in English, both written and verbal
• Use Microsoft Office applications (Word, Excel, PowerPoint) proficiently

Preferred competencies and qualifications

• Exhibit patience, proactivity, and a customer-oriented approach in handling resident relations