Customer Relations Officer

Open 30d

Roles & Responsibilities

Share/explain the items/works offered under the programme to the Owner/senior via face-to face visit.
Obtain Owner’s decision on the works to be carried out after the survey on its feasibility
Support Project Manager to contact the Owners to arrange for appointment for works to be carried out within the Properties
Support work coordinators to explain to Owners the purpose and extent of the works involved
Deal with Owners request regarding the schedule of works and to support Project Manager and/or work coordinator to address Owners’ feedback
Man the hotline to answer any enquiries from Owners via phone call
Support Project Manager to provide administrative assistance as and when directed by BCA
Support Project Manager and/or work coordinator to update/upload relevant information/document onto BCA’s EASE (Privet) Portal promptly
Support Project Manager to compile weekly and monthly reports on the schedule and progress of works

Requirements:

Minimum qualification of GCE "A" Level Certificate or at least two years of customer relations work experience in HDB's project.
Capable of communicating effectively in English and one other official language preferably.
Able to work full shift on Saturdays

Job Type: Full-time, Contract