Customer Relations Officer

Key Responsibilities

• Attend to residents', tenants', and visitors' enquiries in a professional and courteous manner.
• Handle feedback, complaints, and service requests, and ensure timely follow-up and resolution.
• Manage the reception counter and answer incoming telephone calls and emails.
• Assist residents with the booking of condominium facilities and related administrative matters.
• Receive and record deliveries, parcels, and documents where applicable.
• Coordinate with contractors, service providers, and relevant parties on maintenance and operational matters.
• Conduct routine inspections of the common property and report defects or maintenance issues.
• Follow up on work orders and ensure rectification works are completed satisfactorily.
• Maintain proper records, correspondence, and filing of documents.
• Support the Condominium Manager in the preparation of reports, notices, and estate communications.
• Assist in organising Council meetings, Annual General Meetings (AGMs), and resident engagement activities where required.
• Ensure compliance with condominium by-laws, safety regulations, and company policies.
• Perform any other duties assigned by the Condominium Manager or Management.

Requirements

• Minimum GCE 'N' Level, GCE 'O' Level, NITEC, Higher NITEC, Diploma, or equivalent.
• At least 1 year of customer service or property management experience is preferred.
• Fresh graduates or candidates with relevant customer service experience are welcome to apply.
• Good interpersonal and communication skills.
• Customer-oriented with a positive attitude and strong problem-solving skills.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Able to work independently and as part of a team.
• Willing to work on a rotating shift, weekends, and public holidays based on operational requirements.