Customer Relations Representative - State Farm Agent Team Member
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Dan Walker - State Farm Agent Customer Relations Representative - State Farm Agent Team Member
Description
Benefits:
- License reimbursement
- 401(k)
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
Our agency has been proudly serving the community since 2016, built on a foundation of teamwork, trust, and genuine care for both our customers and our team members. My inspiration to join State Farm came from my uncle, who was also an agent.
We take pride in maintaining a positive, flexible, and family-oriented work environment. Our agency offers health benefits, a 401k, and flexibility with time off. We also like to celebrate our successes — when the team meets goals, we enjoy “Party Fridays,” closing at noon to reward everyone’s hard work.
Our culture is centered around growth, encouragement, and support. We’re a tight-knit team that looks out for one another both personally and professionally. I’m passionate about helping my team members grow in every aspect of their lives — not just in their careers, but in the pursuit of their goals and happiness. If you’re someone who values teamwork, accountability, and making a difference, you’ll fit right in here.
ROLE DESCRIPTION:
Our agency has been proudly serving the community since 2016, built on a foundation of teamwork, trust, and genuine care for both our customers and our team members. My inspiration to join State Farm came from my uncle, who was also an agent.
We take pride in maintaining a positive, flexible, and family-oriented work environment. Our agency offers health benefits, a 401k, and flexibility with time off. We also like to celebrate our successes — when the team meets goals, we enjoy “Party Fridays,” closing at noon to reward everyone’s hard work.
Our culture is centered around growth, encouragement, and support. We’re a tight-knit team that looks out for one another both personally and professionally. I’m passionate about helping my team members grow in every aspect of their lives — not just in their careers, but in the pursuit of their goals and happiness. If you’re someone who values teamwork, accountability, and making a difference, you’ll fit right in here.
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Dan Walker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Serve as a primary point of contact for incoming client calls, identifying needs and providing or coordinating appropriate assistance.
- Act as the agency’s primary resource for billing questions, payment concerns, and related client support.
- Complete routine client service requests and transactions accurately and efficiently.
- Maintain and update client information, including FORM (Family, Occupation, Recreation, Money) data, to support stronger client relationships.
- Assist clients with digital tools and coordinate scheduling for new-client onboarding and Insurance & Financial Review (IFR) appointments.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.