Customer Relations Representative - State Farm Agent Team Member
Posted Updated
Julie Montenegro - State Farm Agent Customer Relations Representative - State Farm Agent Team Member
Description
Benefits:
- Life insurance
- Competitive salary
- 401(k)
- Bonus based on performance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been a State Farm agent for 15 years and currently lead a close-knit team of four. I was born in Minnesota, but grew up in California and attended Cal State Northridge. Before entering the insurance industry, I worked in the restaurant business, where I met my husband and learned the importance of hard work, building relationships, and delivering exceptional customer service. Those lessons have carried over into my agency, just with a little better work-life balance!
Building genuine relationships is at the heart of everything we do. As technology continues to change the way we interact, I believe personal connections are more important than ever. Many of our customers have been with us for years and truly feel like family. We go above and beyond to take care of them and value the opportunity to grow alongside them.
Our agency offers a 401(k) retirement plan and covers 50% of team members' life insurance premiums. We also have a full kitchen, enjoy sharing meals together, and always keep plenty of snacks on hand - especially chocolate!
Our office is family-oriented, supportive, and built around helping people succeed. I genuinely care about my team and believe it's my responsibility to provide the coaching, encouragement, and tools they need to grow. In return, I'm looking for hardworking individuals who are willing to learn, put their training into practice, and take pride in caring for our customers. If you're someone who values meaningful relationships, enjoys being part of a close-knit team, and wants an opportunity to grow both personally and professionally, we'd love to meet you.
ROLE DESCRIPTION:
ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Julie Montenegro - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
QUALIFICATIONS:
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.
- Bilingual Spanish preferred.