Customer Relationship Executive

We are seeking proactive and customer-centric Customer Care Executives to join our growing team. The role involves managing customer interactions, ensuring timely resolution of queries, and delivering a seamless customer experience. Candidates with a science background and prior exposure to tele calling or customer support will be well suited for this position.

Key Responsibilities

• Handle inbound and outbound customer communications professionally
  

• Respond to customer inquiries, concerns, and service requests effectively
  

• Provide accurate and consistent information regarding products and services
  

• Maintain detailed and up-to-date customer records using internal systems
  

• Adhere to process guidelines, quality benchmarks, and service standards
  

• Collaborate with internal teams to ensure timely issue resolution
  

• Contribute to customer satisfaction and retention initiatives
  

Requirements

• Bachelor’s degree in Agriculture / Botany / Bio-Science
  
• 1 to 1.5 years of experience in tele calling, customer care, or a similar role
  
• Strong verbal communication skills in Hindi and Bengali (mandatory)
  
• Working knowledge of computers and CRM tools
  
• Ability to manage customer interactions with professionalism and empathy
  
  

Benefits

• Competitive compensation package
  

• Professional and collaborative work culture
  

• Learning and growth opportunities within the organization
  

• Stable role with potential for long-term career development