Customer Relationship Management Business Analyst
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Summary
TRUGlobal is hiring a CRM Business Analyst for an onsite contract role in Charlotte, NC. Day to day, the analyst partners with business users and IT to run discovery sessions, keeps the backlog ready, and documents requirements, user stories, process flows, and acceptance criteria for CRM initiatives.
Job Description Job Tile: CRM Business Analyst \n Location : Charlotte, NC (Onsite) \n Job Type: Contract \n \n WHAT YOU’LL DO: \n \n Partnering with Business Users and IT to facilitate discovery sessions and ensure backlog readiness. \n Defining, documenting, and managing business requirements, user stories, process documentation, and acceptance criteria for CRM initiatives. \n Collaborating with Division Managers and BD Leadership to ensure compliance with business processes and standards wit…