Customer Relationship Manager (CRM)

Customer Relationship Manager (CRM) Company: LUXURY RIDE KARNAL Job Location: Karnal, Haryana, India Employment Type: Full-time Experience Required: 4 - 8 years Salary: 30K35K a month Job Summary We are looking for a customer-focused and organized CRM to manage customer relationships, follow-ups, leads, and post-sales coordination. The candidate will be responsible for ensuring a smooth customer experience and maintaining accurate CRM records. Key Responsibilities Manage customer enquiries, leads and follow-ups through CRMMaintain accurate customer and lead data in the CRM system Coordinate with Sales and Service teams for customer requirements Track customer follow-ups and ensure timely closures Handle customer feedback, complaints and queries Maintain daily CRM reports and follow-up reports Monitor pending leads and ensure regular follow-upCoordinate customer appointments, deliveries and service-related communication Ensure proper updating of customer interaction history Support customer retention and relationship-building activities Required Skills Good communication and interpersonal skills Strong follow-up and coordination skills Good knowledge of MS Excel and CRM software Customer-service oriented approach Good data management and reporting skills Ability to manage multiple customers and follow-upsGood verbal and written communication Qualification Graduate in any discipline. Candidates with experience in automobile CRM will be preferred. Preferred Candidate 48 years of relevant CRM experience Automobile dealership experience preferred Good professional communication Strong ownership and follow-up ability Immediate joiners can be preferred/ with in 15 days Compensation: 30,000.00 - 35,000.00 per month Work Location: In person .