Customer Relationship Manager

We are seeking a dynamic and experienced Customer Relationships Manager for a technology-driven automotive brand. Ideal candidate must have a proven track record within Automotive industry.

• Responsible for supporting the planning and system construction of the company's user services, including operation service platform, user management, customer service and other products, and supporting the efficiency management of personnel and affairs for partners at all levels;
  
• Able to delve into the business needs of C-end users, formulate corresponding business plans and goals, and complete various assessment data and indicators;
  
• Able to gain a deep understanding of retail and fleet needs, identify areas for improvement in processes and products;
  
• Enhance user retention and activity, serving the entire user lifecycle;
  
• Analyze product defects through data analysis, optimize products, and enhance user experience.
  

Requirements

• Bachelor's degree or above
  
• Excellent written and verbal communication skills.
  
• Experience in customer operation support platforms (ERP, customer service, CRM, etc.), proficient in user operations, customer service systems, and service systems; experience in OEM is desirable.
  
• Strong product owner awareness, excellent communication and coordination skills, and ability to withstand pressure (business promotion and self-management skills;
  
• Strong data analysis skills, adept at driving business product innovation from a data perspective.