Customer Relationship Manager Intern
Job Type: Internship
Salary: ₦100,000 – ₦150,000 Monthly
Application Deadline: 30th September, 2026
About the Role
Mercatura Online Technology is an ICT company dedicated to leveraging technology to solve societal needs through digital skills training, ICT solutions, and e-commerce. We are seeking a motivated, diligent, and customer-focused fresh graduate to join our team as a Customer Relationship Manager Intern. This remote internship offers hands-on training, mentorship, and practical experience in customer support, CRM database management, sales follow-ups, and business operations.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, and social media.
- Maintain accurate customer records, update CRM databases, and document feedback or complaints.
- Assist with onboarding new customers, following up on prospective leads, and conducting retention activities.
- Send reminders regarding appointments, orders, services, and payments.
- Collaborate with sales and marketing teams while preparing simple interaction and performance reports.
Requirements
- Recent graduate with an OND, NCE, HND, or B.Sc. in Business Administration, Marketing, Communications, Management, or a related field (Note: Only fresh graduates are eligible to apply).
- Technical Setup: Basic computer literacy, remote-work capability, and willingness to learn CRM tools.
- Excellent written and verbal communication, active listening, and problem-solving skills.
- Friendly, patient, and professional demeanor with strong organization and time management abilities.
- Prior experience in customer service, sales, or administration is an advantage but not required.
Benefits
- Fully remote work flexibility.
- Certificate of internship completion and letter of recommendation based on performance.
- Opportunity for future full-time employment or contract engagement for outstanding interns.
- Mentorship, hands-on training, and skill development in CRM tools and sales operations.
📧 How to Apply
Interested and qualified candidates should send their CV and a brief Application Letter to vacancy@mercatech.com.ng using "Customer Relationship Manager Intern" as the subject of the email.