Customer Relationship Manager

Responsibilities

• Develop and manage relationship with key corporate customers
• Maintain strong relationships to enhance customer loyalty and retention
• Be the project manager for customer relationship activities ranging from contributing ideas, organization and follow-up in order to drive customers’ loyalty
• Analyse short and long terms business needs of customers
• Proactive provide solutions which fulfils the needs of customer to enhance customer experience
• Organize and support customer events to deepen customer relationship
• Prompt and effective handling customer enquiries, compliments, and complaints professionally and promptly
• Review service performance regularly with customers and update them on company developments
• Coordinate with internal departments to provide solutions supporting customer business growth

Requirements

• University degree or equivalent, preferably in a commercial discipline
• Minimum 2 year’s CRM experience preferable in the ICT industry
• Customer-focused with good interpersonal and communication skills
• Strong analytical skills, negotiation and presentation skills
• Able to work independently and ability to multi-task
• Proficient in MS Office & PowerBI
• Excellent command of written and spoken English, Chinese and Mandarin