Customer Relationship Manager

The Customer Relationship Manager – Medical Devices will be responsible for driving profitable revenue growth and strengthening key customer partnerships across the Life Sciences and Medical Device segments for DuPont Healthcare Solutions. This role will serve as a key commercial interface between customers and internal cross-functional teams, translating customer needs into actionable opportunities and supporting projects from early qualification through development, stage-gate progression, and commercial execution. With a strong focus on customer centricity, pipeline development, issue resolution, market intelligence, and enterprise account growth, the Customer Relationship Manager will identify new business opportunities, support cross-selling across DuPont’s Healthcare Solutions portfolio, and help position DuPont as a trusted strategic partner in the customer’s supply chain.

Responsibilities:

• Upholds DuPont Healthcare Solutions vision and core values

• Serve as the Voice of the Customer to the internal cross- functional teams

• Focused on the key sales accounts, capture detailed customer requirements to support execution of the opportunity pipeline from customer engagement to commercial production

• Progresses sales opportunities through the initial qualification stages; supports viable projects through the developmental stage gate processes as a representative of the commercial function and the end customer.

• Supports product management in the creation of business cases for opportunity pipeline projects by gathering clear requirements such as specifications, application details and annual volumes etc. from the customer.

• Champions the customer needs internally by bringing cross-functional individuals or teams together and resolving problems with a sense of urgency including escalations, quality resolutions, on time delivery and order prioritization.

• Partnering with the Key Account Managers, works across the various business units of the enterprise customer accounts, and supports identification of cross-selling opportunities across the portfolio offerings of DuPont Healthcare Solutions.

• Be familiar with Salesforce, a Customer Relationship Management (CRM) tool to track opportunities through the stages. Receive adequate information from the customer to quantify and qualify the opportunities to develop a valid business case.

Work closely with:

Plant leadership teams to develop potential new product offerings

All associates within the expanded sales and marketing teams to reinforce a One DHCS Team selling environment

Product management, Program management, customer service and engineering teams as required throughout the entire quoting process

Provide professional leadership skills that will consistently support and deliver DuPont core values

Support the Annual Strategic Planning Process which includes both written and verbal presentation

Participate and support in key industry organizations and functions to promote the mission, value statements and objectives as outlined in the annual strategic plan.