Customer Relationship Officer (UAE Nationals Only) - Shj region
Summary
Handles Priority Banking customer requests, complaints, and service applications in Sharjah, ensuring timely resolution and coordination with internal teams.
Job Description:
To comply with country regulations, we are looking for UAE talent to fill this role.
Job Responsibility:
Ensure closure of all service requests for the tagged customers within the defined TAT (Turn Around Time)
Provide end to end customer service to Priority Banking customers as per bank TAT’s
Coordination with relevant departments for processing within TAT’s Handle Product & Service-Related Queries
Ensure customers visiting the Priority Centers are serviced on priority with their requests/complaints
Inform customers of delays, if any, for their requests raised with the bank.
Assist the Relationship Managers to whom he/she is tagged by taking ownership of all servicing (queries, requests, complaints, application processing, etc.) related requirements of the customers under the RM’s portfolio. Along with supporting processing customer applications/ system requests etc.
Coordination with relevant departments for processing within TAT’s
Address customer complaints & provide First Contact Resolution where ever possible
Ensure end to end follow up till the customer complaint is resolved and escalate when necessary
Follow-up with customer post complaint resolution ensuring customer experience
Ensure closure of complaints within defined TAT for the assigned customers
Job Skills & Qualifications:
High School /Diploma Degree in relevant field
Relevant experience in related/similar job (over 2-10 years)
UAE National with Family Book
What we offer you:
Competitive salary package
Strong emphasis on work-life balance and wellbeing across the bank
World-class Learning & Development platform and career development
Generous annual leave entitlement and Private Healthcare
Preferential banking facilities for employees