Customer Resource Representative (Part-Time)

** This onsite position is located in Bonita and offers a starting pay rate of $18.38 per hour, with a Monday through Friday schedule from 12:15 p.m. to 5:15 p.m. **

The Customer Resource Representative is the first point of contact for all Lee County Tax Collector (LCTC) visitors. This position must have in-depth knowledge of LCTC operations and services, excellent communication skills and customer diplomacy contributing to smooth operations and a positive 5-Star customer experience. The Customer Resource Representative works at the front service desk in a fast-paced work environment performing multiple job-related tasks to include basic to moderate transaction processing.

Main Responsibilities

• Prior to office opening, the Customer Resource Representative effectively communicates and begins direction with the customer who are waiting outside by checking-in appointment holders and issuing virtual service tickets to walk-in customers.
• Upon opening, the CRR continues with efficiently directing customers to proper workstations.
• Delivers upon LCTC’s Mission of 5-star customer service by greeting customers, establishing needs, and providing information and/or direction for Tax Collector services and other agencies; assists customers with disabilities.
• Performs basic review of customer documents and service type need prior to issuing service ticket.
• Communicates and directs customers to lobby along with message of Customer Care Cart Agent availability.
• Collaborates and work in conjunction with management and customer care cart agent to ensure cohesive operations for best customer experience.
• Performs general to basic transaction processing under the direction of management (ex. Parking placards, surrender plates, temporary driving permits, real estate property tax payment); ensuring payment is accurate and complete
• Verifies Vehicle Identification Numbers (VIN) and odometer readings. Make appointments or cancellation of appointments for customers as needed.
• Monitors the lobby for security and safety issues; informs management of potential problems; monitors the payment drop box and delivers payments to management; monitors ADLTS testing stations.
• Performs general clerical tasks; enters, retrieves, reviews, and modifies information in various computer databases; monitors and maintains supplies; ensures brochure rack is neat, clean and fully stocked; handles all lamination requests; prepares outgoing mail for courier pick-up.
• Collaborates with management team and key stakeholders as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates.
• Performs other duties as directed.