Customer Retention Sales Executive

Customer Retention Sales Executive

Location: Sandyford, Dublin 18 | (Hybrid working after probation)

Job Type: Full-Time

Salary: €32,000 starting salary, increasing to €34,000 after successful probation

On-Target Earnings: €49,000+ with uncapped commission

About the Role

Build Your Career with One of Ireland's Fastest-Growing Energy Companies

Our Customer Retention department is growing, and we are seeking new talents to join the team.

This isn't just another sales role. It's an opportunity to join one of Ireland's fastest-growing energy suppliers, earn uncapped commission, and build a long-term career with genuine opportunities for progression.

The right person for this job will have the ability to understand and explain data insights to help customers save money by making the best use of our services.

This role comes exciting opportunities to progress into Senior Executive, Mentor and Team Leader positions as we continue to expand the team.

If you're motivated by targets, enjoy speaking with customers and want to be rewarded for your performance, we'd love to hear from you.

Key Responsibilities

• Handle calls from customers who are looking for a better energy offer.

• Use data insights to understand each customer's needs and recommend the most suitable solution.

• Build friendly customer relationships in order to minimise customer churn
• Support with mentoring and coaching for our junior sales team as you progress within the business.
• Manage daily, weekly, and monthly KPIs to maintain performance and customer churn.
• Provide valuable customer feedback to help improve our products and services.

Why Join Our Team

We're proud of our high-performing culture, where success is recognised, development is encouraged, and ambitious people are given every opportunity to progress.

You don't need previous sales experience. If you have the right attitude, we'll provide all the training, coaching and support you need to succeed.

Who We Are Looking For

• Have previous experience in sales, outbound calls, retention or a call-centre/customer service environment.
• Have excellent communication and listening skills.
• Be confident speaking with customers and building rapport quickly.
• Be comfortable handling objections
• Be motivated by targets, KPIs and achieving strong results.
• Be resilient and able to stay positive in a performance-driven environment.
• Have a strong work ethic and take ownership of their performance.
• Be coachable, open to feedback and eager to improve.
• Work well as part of a team while also being accountable for individual results.

Full training, coaching and ongoing support will be provided to help successful candidates develop further in the role