Customer Retention Specialist - State Farm Agent Team Member
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Nikki McCauley - State Farm Agent Customer Retention Specialist - State Farm Agent Team Member
Description
Benefits:
- Health insurance
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Dental insurance
Bilingual Customer Service Team Member (English/Spanish) — Full-Time
Want a job where you’re the friendly voice customers count on?
If you’re bilingual in English + Spanish and you love helping people, you’ll fit right in. We’re looking for someone who can communicate clearly, follow through, and make customers feel taken care of—every time.
If you’re bilingual in English + Spanish and you love helping people, you’ll fit right in. We’re looking for someone who can communicate clearly, follow through, and make customers feel taken care of—every time.
What You’ll Do
- Support customers with questions, updates, and follow-ups (phone and in-person support when needed)
- Help customers through a needs-based conversation so they understand the right options
- Keep things moving behind the scenes—scheduling, next steps, and accurate documentation
- Team up with others to solve issues fast and deliver great service
What We’re Looking For
- Bilingual required: English + Spanish (strong verbal + written communication)
- Confident with phone and comfortable communicating in person
- Detail-oriented, proactive, and great at listening
- Currently licensed or willing to obtain proper licenses within 30 days
- Comfortable learning and using computer systems
What You’ll Love
- Compensation: $30,000–$50,000
- 401(k), health benefits, paid time off, flexible hours
- A team that celebrates wins + quarterly team outings to build culture
- Room to grow within the agency as you level up