Customer Sales Analyst-Domestic
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Job Summary:
The CSA is responsible for ensuring effective sales order management, export/domestic logistics coordination, and export/domestic documentation. Responsible for initial order entry, facilitation of order changes and order fulfillment. Coordinates with logistics providers to export/domestic product timely and prepare accurate export documentation. Leads resolution of service issues that directly impact customer order fulfillment.
Essential Job Responsibilities:
The primary function of this position is to serve as the single point of contact for sales and customers to provide consistent, positive customer experiences. This will be done by:
- Receive and process customer purchase orders, ensure orders are accurate in compliance.
- Promptly enter orders received from customers or sales.
- Confirm operating margin meets established criteria.
- Check & verify customer credit terms.
- Verify & confirm customer orders and delivery expectations.
- Maintain close communication with Sales and Operations
- Track orders with purchasing department to ensure timely shipment and advise of any delays.
- Coordinate logistics (inland, ocean, air freight) with purchasing department for 3rd party POs
- Prepare export documentation and regulatory reporting.
- Issues invoices, shipper's letter of instructions, packing lists, certificate of origin and IMO.
- Advise customers of shipping details and document courier packages.
- Work with management to resolve any shipping or documentation issues.
- Submit any DEA, TSCA 12(b), or Export License approval requests and reporting.
- Build and sustain long-term customers’ freight, service providers.
- Create mutually beneficial relationships with customers through establishment of rapport coupled with responsiveness to customer needs (return messages, timely follow-through).
- Maintain up-to-date information on customers (contacts, products, requirements)
- Fulfill customer expectations with realistic commitments.
Qualifications:
- Bachelor's degree preferred, with preference for concentration in supply chain/logistics, international trade, or economics
- Business experience, with preference for up to 3+ years in global / international trade operations, including responsibility for import and/or export for North America locations.
- Experience in customer, freight forwarding, customs brokerage and export trading.
- Prior experience with ITAR/EAR and delivery incoterms a plus
- Bilingual (Vietnamese /English) proficiency preferred.
Skills Requirements:
- Strong analytical skills & organizational skills with high attention to detail
- Strong problem solving and time management skills.
- Excellent written, verbal and presentation skills in English/Vietnamese
- Ability to analyze information - orders, customers, vendors, pricing, and credit terms.