Customer Sales Consultant
The Customer Sales Consultant will be the face of DOVISTA UK Ltd at our Milton Keynes showroom, combining sales expertise with showroom stewardship. You will engage visitors, understand their needs, generate and process orders, and ensure the showroom remains inviting and well‑stocked. Working closely with the Distribution Sales UK team, you will help meet regional sales targets while delivering a seamless customer experience.
- Manage and respond promptly to showroom, website and marketing-generated enquiries.
- Convert qualified leads and quotations into confirmed orders, achieving agreed revenue and contribution-margin targets.
- Deliver professional, consultative appointments in the showroom and in customers’ homes.
- Understand individual customer requirements and recommend suitable DOVISTA products and solutions.
- Proactively follow up outstanding quotations and maximise sales opportunities.
- Manage the end-to-end customer journey from initial enquiry through installation and post-completion follow-up.
- Conduct customer home visits and complete accurate site measurements before orders are confirmed.
- Check that specifications and order information are complete and accurate before submission to Order Processing.
- Maintain accurate and up-to-date customer, interaction and pipeline information within the CRM system.
- Complete post-installation follow-up calls, resolve concerns proactively and encourage positive customer reviews.
- Monitor personal performance against agreed KPIs, including conversion rate, revenue, contribution margin and customer satisfaction.
- Work collaboratively with Order Processing, Installation, Logistics and Service teams to support smooth project delivery.
- Keep up to date with product developments, market trends and competitor activity.
- Provide feedback that supports improvements to the sales process and overall customer journey.
Proven experience in a consultative sales role.
Demonstrable experience of achieving or exceeding sales targets while maintaining high customer service standards.
Strong communication skills and the ability to build credibility and trust with customers and colleagues.
Confidence working independently and managing competing priorities in a fast-paced showroom and field-based role.
Strong commercial awareness and the resilience to manage objections and follow up sales opportunities.
Proficiency in Microsoft Outlook, PowerPoint and Excel, together with experience using CRM systems.
Full UK driving licence.