Customer Satisfaction & Quality Manager Monterrey 6

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

Great people make Schneider Electric a great company.

What do you get to do in this position?

Responsible for the performance of a production / manufacturing entity through hierarchical animation of teams.

Aligns resources with needs within short, medium & long term horizon, guarantees training plans for successful execution of standardized work, leads short interval management at sector level, formulates / escalates issues where necessary.

Strong contributor to continuous improvement. People management & budgetary accountability.

Main activities

Enforce compliance with HSE and 5S rules throughout the shop floor, including managing reported incidents and near misses.

As manager, he’s the legal responsible in case of accident

Enforce compliance with quality system and proper appliance of the defined processes and procedures to meet the required quality level.

Adapt the human and technical resources by integrating economic criteria

Manage the performance and the productivity of the resources

Manage load / resource balance according to the MPS and the customer portfolio

Participate at the development of Master Production Schedule

Manage his team according to SPS / SIM rules and cycle event of the plant

Be responsible for people management including \: goal setting, performance management, competency development, recognition, engagement, well being.

Define training axes according to competencies target vs missions

Expand cooperation to achieve the collective performance

Lead change management and social impacts

Provide the know-how and industrial expertise for PCO ( projects)

Is the owner of the SPS Cards 1B & 3C for the plant, should be delegated to IAB5 when there is no IAB6.

When there is no IAB6 in the plant, these missions must be assumed by the Plant Manager (IMG6)