Customer Satisfaction Quality Manager

• Ensure action plans for compliance to quality indicators\: MDR, FFR, Scrap, DCR's, etc.
• Coordination and Development of Quality Assurance Engineers, technicians and quality inspectors.
• Ensure compliance with our integrated management system.
• Manage the training process for the quality and compliance area or technical competencies according to Quality strategy (Pheonix).
• Ensure compliance with process strengthening strategy to address high severities of our FMEA's.
• Support and direction to UL loss resolution.
• Coach for documentation of 8D's, deviations, FMEA's, 6sigma projects.
• Ensure action plans for compliance to quality indicators\: MDR's, FFR's, Scrap, DCR's, etc.
• Communication with Line of business and Safety committee in critical issues of product performance (quality).