Customer Satisfaction Specialist 售後服務部門_顧客服務專員 (台北)

Customer Satisfaction Specialist is responsible for customer inquiries and finds innovative ways to maximize efficiency and produce high levels of customer satisfaction while representing the Company to our customers.
Essential Duties and Responsibilities:

• Providing exceptional customer service through Omni-channel solution (voice calls, emails, and SMS).
• Providing solutions and instruction for both Ferrari and Maserati brand Car owners and prospects about product purchase.
• Having professional and highly sensitive ability to manage clients’ data and personal information.
• Assist with insurance claim & warranty related matters.
• Handle and carefully respond to all customers and prospects sales and aftersales issues.
• Developing and maintaining strong customer relationships to ensure repeat business
• Consolidating issues and escalate to Manager.
• Advise and take action immediately to Manager if any indication of concern in customer service.
• Analyze data, track trends, and retrieve relevant information to complete a task.
• Performs other related responsibilities and tasks assigned by supervisor.
• Excellent English language skills (reading, writing, and speaking)

工作內容與職責：

• 使用多重管道(語音電話、電子郵件、簡訊)用以協助顧客問題，提供高品質的顧客服務
• 協助法拉利及瑪莎拉蒂品牌的車主和潛在客戶提供產品購買上的諮詢
• 具備專業並高度敏感的能力用以處裡及管理客戶信息
• 協助保險理賠與索賠相關事宜
• 認真處理及回應車主和潛在客戶的銷售和售後問題
• 發展和維繫顧客關係，確保顧客再購意願
• 統整問題並回報給經理
• 顧客於服務時有任何疑慮跡象，將立即向經理提出建議並採取行動
• 分析數據、追蹤資訊並檢索相關信息以完成任務
• 執行其他主管交代相關職責任務
• 優秀的英語語言能力（讀、寫、說）