Customer Service (0075 August 2025)
Royal Ocean Marine is looking for a dedicated and enthusiastic Customer Service Representative to join our client's logistic team. In this role, you will be responsible for providing exceptional customer service and support.
Your primary responsibilities will include:
- Responding promptly to customer inquiries via phone, email, and chat.
- Assisting customers with their orders, questions, and account issues.
- Maintaining knowledge of our products and services to accurately inform customers.
- Processing orders and returns accurately and efficiently.
- Documenting customer interactions and feedback for continuous improvement.
- Collaborating with internal teams to resolve customer issues in a timely manner.
- Working to meet individual and team performance targets.
Requirements
- High school diploma or equivalent required; bachelor's degree preferred.
- Previous experience in customer service in logistic industries or a related field is an advantage.
- Strong interpersonal and communication skills.
- Proficient in Microsoft Office Suite.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work various shifts, including evenings and weekends if needed.
- Customer-oriented attitude with a commitment to providing high-quality service.
- Able to take calls on weekends and after working hours for any urgent matters
Benefits
Chan Chee Meng
EA 07C3069
R1110620
As published by workable
First name, Last name, Email, Headline, Phone, Address, Current Residential Area, Photo, Education, Experience, Summary, Resume, Country of Citizenship/ Nationality, Residential Status/ Pass holding in Singapore, Cover letter, Open for relocation to other country, Which locations are you open to work at?, Are you open to work for, Has own transport, Salary Range (Last Drawn), Salary Range (Expected), Notice Period, Certificate (I), Certificate (II), Certificate (III), Additional supporting doc (I), Additional supporting doc (II)
- Are you Singaporean or Singapore PR? yes / no
- Where are you staying in Singapore? written answer
- Do you have experience handling up to few hundred emails per day? ( group email) written answer
- Are you able to handle calls and emails after work for urgent matters? yes / no
- What is your current salary? Any AWS and/or Variable bonus? written answer
- What is your expected salary? written answer
- What is your notice period? written answer