Customer Service

Job Description

At EIG Insurance Center, personal attention and education are at the forefront of our customer service values. We are community-driven and feel honored to protect our neighbors. I can ensure that this process will be straightforward and customized to help you select the most comprehensive, cost-effective solution for your needs. We have the knowledge and experience to help you better understand your coverage options whether that's commercial, home, auto, life, and more.

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Hands on Training
• Career Growth Opportunities
• Professional Work Environment
• Snacks and Coffee
• Team Lunches
• Health Insurance
• Dental Insurance
• Vision Insurance

Responsibilities

• Respond to client inquiries via phone and email with kindness and accuracy.
• Assist clients in understanding their insurance policies and coverage options.
• Process policy changes and document account updates with precision.
• Resolve client concerns by listening closely and finding helpful solutions.
• Coordinate with our underwriting team to ensure client needs are met in a timely manner.
• Maintain an inviting and organized workspace that promotes efficient service.

Requirements

• High school diploma or equivalent experience in a service-oriented role.
• Ability to speak Spanish
• Clear and patient communication skills, both verbal and written.
• Ability to navigate computer systems and software interfaces comfortably.
• Strong organizational skills and attention to detail.
• Experience in the insurance industry or customer support settings.
• Comfortable working in an office setting located in Scottsdale, Arizona.