Customer Service & Account Research Representative
About Us
Founded in 1945, we are a stable, small-company environment with a global footprint. As a world leader in breath alcohol detection field, we provide instruments to a global market. We are looking for a dedicated professional to join our very busy office and help us maintain the high standards our customers have expected for over 80 years.
The Role: Technical Accuracy & Research
We are looking for a high-energy investigator who treats every account setup like a mission-critical project. This role requires a unique blend of technical aptitude and extreme attention to detail. You will be managing complex variables including pricing concessions, software-specific instrument configurations, and dry gas specifications, just to name a few.
The ideal candidate is a self-starter who can pivot instantly between high-level technical data and urgent customer support without letting a single detail fall through the cracks.
Key Responsibilities
- Technical Onboarding & Research: Conduct deep-dive research for new and existing customer setups.
- Financial Precision: Manage and audit pricing concessions to ensure billing accuracy. One small error here impacts the bottom line and customer trust.
- System Integration (CRM & ERP): Navigate and maintain data integrity across our CRM and ERP systems. You will ensure that front-end customer requests and back-end technical specs are perfectly synced.
- Workflow Agility: Pivot instantly from a technical specification audit to a customer inquiry. You must maintain a positive attitude and a fresh perspective, even in a "controlled chaos" environment.
- Information Retention: Rely on excellent memory recall to track specific account nuances and technical configurations.