Customer Service Account Specialist

FW Logistics is an experienced logistics service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.

Location: 4251 St Clair Ave, East St Louis, IL 62203

Hours: M-F 07:00AM~03:30PM

Pay: $22.00 hr

Essential Duties/Responsibilities:

• Represent FW Logistics in a courteous and professional manner at all times.
• Proactive communications with customers regarding the services delivered by the Company.
• Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
• Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
• Ensure accurate order entry and release of the same information to staff as needed.
• Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Prompt follow-up to ensure that appropriate changes are made to resolve customer issues.
• Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
• Verify the accuracy and completeness of information that appears questionable.
• Other duties as assigned