Customer Service Account Specialist
FW Logistics is an experienced logistic service provider that is big enough to handle supply chain logistics needs while still being small enough to give specialized service. We are seeking a dynamic individual to join our team as a Customer Service Account Specialist.
The Customer Service Account Specialist is the day-to-day point of contact for assigned customers, making sure their orders, inventory, and requests are handled correctly and on time. You would be entering and managing orders in the WMS, communicating updates, and fixing issues before they turn into bigger problems.
A big part of the job is staying organized and detail-oriented, keeping customer data accurate, tracking interactions, and following up until everything is resolved. The CSAS is there to keep operations running smoothly for the customer and make sure nothing falls through the cracks.
Hours: M-F 7:00am-03:30pm
Location: 4300 Church Rd. Centreville, IL. 62207
Pay: $22.00hr
Essential Duties/Responsibilities:
- Represent FW Logistics in a courteous and professional manner at all times.
- Proactive communications with customers regarding the services delivered by the Company.
- Communicate professionally, effectively, and promptly with customers to provide information and support regarding the day-to-day operations and customer inquiries and/or concerns.
- Maintain the data integrity of account information stored in the Company Warehouse Management Systems (WMS).
- Ensure accurate order entry and release of same information to staff as needed.
- Maintain records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Prompt follow up to ensure that appropriate changes are made to resolve customer issues.
- Contact customers to respond to inquiries or to notify them of their order status or any adjustments.
- Verify the accuracy and completeness of information that appears questionable.
- Other duties as assigned