Customer Service/Admin

Perform a multitude of job duties and responsibilities that include and are not limited to customer service and general administration.

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Answer incoming customer calls relating to order request, order inquiries, product problems, billing issues and general communications.

Handle all customer related issues including processing orders, coordinate all activities involved in getting orders shipped, handle customer complaints and work to satisfactorily resolve them.

Develop a strong knowledge of product lines and customer service and corporate policies.

Through training, must achieve an acceptable level of knowledge on products manufactured and product lines offered to customers and industries served.

Responsible for maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.

Provide support to internal management team as necessary. Must build rapport and be able to work professional with all levels of management.

Responsible for the accuracy of all customer related information and other reports and documents processed.

Cross-train in other areas to include but not limited to accounts payable, accounts receivable and purchasing functions.

Responsible for staying updated on company communications documented in Yammer.

Must understand and follow process flow for all areas of the business being supported.