Customer Service Admin 客户服务助理

Working Hours 工作时间:

• 周一至周四 Mon to Thu: 7:00am – 4:30pm; 8:00am – 5:30pm
• 周五或轮流周六 Fri or Alternate Sat: 7:00am – 4:00pm
• 需具备 1 年相关工作经验 Minimum 1 Year Relevant Work Experience

Aboutthe Role

We are looking for a proactiveCustomer Service Admin to manage daily customer orders, support invoicing, andprovide coordination between customers, logistics, and suppliers. This rolerequires strong communication, attention to detail, and organizational skills.
我们诚聘积极且注重细节的客户服务助理，负责管理日常客户订单，支持开票，并在客户、物流和供应商之间提供协调。需要良好的沟通能力、细致的工作态度和组织能力。

KeyResponsibilities

• Receive and process orders via phone, email and system.
  通过电话、邮件和系统接收并处理订单。
• Handle customized orders and notify production department.
  处理客户定制订单，并通知生产部门。
• Issue and manage invoices, delivery schedules, and logistics communication.
  发出及管理发货单、安排送货及物流沟通。
• Follow up on customer payments and maintain accurate account status.
  跟进客户付款状况，保持账户准确。
• Coordinate logistics team communications and phone messages.
  协调物流队群组消息及电话录音。
• Manage office stationery, uniforms, and other related equipment.
  管理办公文具、制服及其他办公设备。
• Prepare purchase orders and liaise with suppliers for stock requirements.
  制作采购订单，并与供应商沟通库存需求。
• Ensure office cleanliness and order at the end of the day.
  确保每日下班前办公室清洁整齐。
• Rotate carrying company mobile phoneand laptop to process orders.
  轮流携带公司手机及电脑处理订单。
• Ability and willingness to work onpublic holidays or work from home on public holidays.
  能接受并愿意在公眾假期工作，或在公眾假期在家工作。
  

RequiredSkills & Competencies

• Proficient in Chinese and English for professional communication.
  精通中英文，能够专业沟通。
• Ability to build rapport and exercise patience during phone interactions.
  能建立良好客户关系，耐心应对电话咨询。
• Basic skills to analyze inventory and payment status data.
  具备分析库存和付款状况数据的基本能力。
• Able to handle various duties and fill in for absent colleagues.
  能处理多项工作，并在同事缺席时顶替工作。
• Manage logistics communication, office supplies, and maintain office order.
  管理物流沟通，办公用品及维持办公室秩序。
• Efficient handling of weekly bill settlements and supplier invoices.
  有效处理每周结算及供应商单据。

Requirements

• GCE 'O' Level Equivalent or above GCE ‘O’ 水准或同等学历以上。
• Minimum 1 year relevant working experience 具备至少1年相关工作经验。
• Proficient in both Chinese and English 中英双语流利（口语及书写）。
• Ability to follow instructions and complete assigned tasks 有效完成主管指派工作。

Benefits

• Annual Leave 年假14天
• Annual Wage Supplement (AWS) 年终奖金
• Variable Bonus (VB) 绩效奖金
• Supportive and stable working environment 稳定且支持的工作环境
• Career growth and skill development opportunities 职业成长及技能提升机会