Customer Service Administration Assistant
Our client is a well-established Australian manufacturer and wholesaler specialising in high-quality automotive accessories and lifestyle products. Operating for over 50 years, they supply major retailers across Australasia with a strong emphasis on product innovation, quality, and customer satisfaction.
They are now seeking to hire a Customer Service Administration Assistant to join their team and deliver exceptional support across multiple customer communication channels. This role plays a critical part in processing custom product orders, assisting buyers, and maintaining smooth administrative operations
Job Responsibilities
Customer Service & Communication
- Respond to customer enquiries promptly across phone, email, and social media messaging platforms
- Conduct both inbound and outbound customer support calls
- Support customer service needs across online marketplaces including eBay, Amazon, Catch, Kogan, and TradeMe
- Follow up on customer sample and swatch requests
- Manage customer review responses to maintain high satisfaction levels
Order Management & Administration
- Learn and interpret the detailed product catalogue with a primary focus on custom seat covers
- Assist the broader team in processing customer orders with high accuracy to avoid costly errors
- Input details into HubSpot and assign tasks to relevant support personnel
- Capture weekend customer activity to assist in reducing Monday backlog
Requirements
- Previous experience in a customer service, telephone support, or administrative role
- Excellent written and verbal communication skills in English
- Professional, friendly, and helpful phone manner
- High attention to detail and strong data entry accuracy
- Intermediate proficiency with Microsoft Office, particularly Excel, and Google Workspace
Nice-to-Have Skills
- Experience interpreting complex or technical product catalogues
- Prior experience within the automotive parts or accessories sector
- Experience using customer management tools like HubSpot, Hiver, or Smartsheet
- Familiarity with ERP software or legacy databases such as AS400 and Oscar
Working Hours in PH time
During Training Period
- Monday to Thursday: 7:00 AM to 2:00 PM
- Friday - 7:00 AM to 12:30 PM
After Training (30hrs work week)
- Monday - 6:00 AM to 12:00 PM
- Tuesday & Wednesday - 6:00 AM to 1:00 PM
- Saturday & Sunday - 6:00 AM to 1:00 PM
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Daylight Time business hours)
- Part-time opportunity (30 hrs per week)
- HMO (STAFF only)
- Annual leave
- Christmas Bonus equivalent to 1 month's wage (pro-rate)
Skills
As published by workable · 31 questions · 4 written answers
Basics
First name, Last name, Email, Headline, Phone, Address, Summary, Resume, Cover letter
Short answers (6)
- If you are shortlisted, we would like to contact you on Google Chat or MS Teams. Please provide your email ID ("MS Teams - sample@email.com")
- Please provide a link to your LinkedIn profile account.
- Please upload a 1-2 minute VIDEO recording summarising your work experiences. You can use any platform you prefer. Once recorded, upload your video to your preferred drive and share the link here. Ensure the link is accessible to anyone with the link. Record in your working area, ensure a quiet environment and maintain a professional appearance. Note that this is MANDATORY, and we cannot proceed with your application without it.
- Do you currently have any full-time, part-time, or side commitments? If yes, how much notice do you need to render, and how soon would you be able to start and fully commit to this role?
- Will you require maternity/paternity leave within the next 12 months? If not, then do you have any prior planned leaves? Please specify.
- What is your current internet service provider, and what alternative or back-up internet connection do you have in place?
Pick from a list (18)
- We’re seeking someone who can dedicate themselves fully to the role. Please apply only if you are not currently employed in another full-time position or can transition out of it before starting. Can you confirm that you’ll be available to start this role without any conflicting commitments, including part-time, full-time, or freelance work?
- Are you able to commit to the work schedule outlined in the job description?
- Please note that as a requirement, we will implement a Time Tracker system. Its purpose is to ensure transparency for our clients, indicating our active involvement in our tasks, and to maintain an accurate record of daily working hours. Could you please confirm your willingness to use this system?
- If you are hired by us, you will be classified as an independent contractor, meaning we won't be covering any government-mandated benefits. Would you be comfortable with this arrangement?
- We receive compensation based on the hours we work. As a result, there will be months when our pay is higher. This occurs because certain months have more business days (Monday to Friday) compared to others. Kindly acknowledge if this is clear to you.
- Do you have at least 2 years of experience in customer service or administrative support roles?
- Do you have experience working in the automotive or retail manufacturing sector?
- Do you have experience responding to customer enquiries via phone, email, and social media
- Do you have experience interpreting detailed product catalogues to assist customers?
- Do you have experience assisting with order processing and administrative data entry?
- Do you have experience managing customer enquiries on e-commerce marketplaces like eBay or Amazon?
- Do you have experience using CRM platforms such as HubSpot?
- Do you have experience working with ERP systems such as AS400?
- This position requires working on weekends. Are you comfortable with that?
- How many monitor/s do you have available?
- I hereby authorise VirtualStaff365 to contact my previous employers, supervisors, and references for the purpose of verifying my employment history and qualifications. I consent to the collection and processing of my personal data in accordance with the Philippines’ Data Privacy Act of 2012 (Republic Act No. 10173).
- Please note that an active NBI clearance is required before we can process your application. Candidates without an active NBI clearance will not be considered until they obtain one. Do you understand and agree to this requirement?
- Do you currently have an active NBI clearance?
Written answers (4)
- In 100 words, please tell us about those experiences you had that is related to this role.
- What motivates you to seek a new opportunity and move on from your current/previous role?
- Please provide two direct report reference contacts (Name and Mobile No./Email add)
- If Only Applicable: If you selected "HIT", please briefly state the reason for the HIT (if known), and how many working days you were advised it would take to process. Write N/A if not applicable.
Attachments (3)
- Please attach a screenshot of your PC/Laptop specs.
- Please upload a screenshot of your internet speed test result using this link: https://fiber.google.com/speedtest/. STEPS: (1) Use Google Chrome browser (2) go to https://fiber.google.com/speedtest/ (3) Change the server to any Melbourne/Sydney provider (4) run the speed test (5) take a screenshot.
- Please upload a digital copy of your valid NBI Clearance. We also accept a screenshot of your NBI appointment or a valid Police Clearance as an alternative.