Customer Service Administration Officer

Company Overview / Employee Value Proposition

Established since 2006, Pro Maids is a Registered Employment Agency with the Ministry of Manpower. Besides Migrant Domestic Workers (Household Maids/Helpers), the Company is also qualified to assist in the application of Work Pass, "S" Pass and Employment Pass etc.
Pro Maids has won numerous Awards for Service Excellence through the years.

Job Summary

You will support the Employment Agency office by managing filing systems, providing administrative assistance to sales and customer service teams, and performing general office duties to ensure smooth daily operations.

Responsibilities

• Organize and maintain Employment Agency office files and filing systems to ensure easy retrieval and compliance.
• Provide administrative support to sales and customer service teams to facilitate efficient client interactions and operations.
• Perform general office administration tasks to maintain a well-functioning work environment.
• Use MS Office (Word and Excel) and cloud data systems to prepare documents and manage information accurately.
• Communicate effectively in spoken and written English to support team coordination and client communication.
• Demonstrate genuine interest in human resource management by assisting with related tasks and learning opportunities.

Required competencies and certifications (Optional)

• Certificate of Employment Intermediaries (CEI) certification by Ministry of Manpower (internship opportunity available for qualified candidates)

Preferred competencies and qualifications

• Written and Spoken English language.
• Conversational understanding of Bahasa Malay, Bahasa Indonesia, Tagalog, or Burmese to support communication with diverse clients and workers, will be an advantage although not necessary.
• At least 3 years of work experience in any field demonstrating maturity and workplace readiness.

Other Information

• Office location: Kovan / Hougang, nearest MRT station is Kovan.
• Improved Salary Package and Job Scopes will be offered to suitable candidates, depending on individual's working capabilities, skills and contributions to the Company.
• Applicants should submit a complete resume including a recent color photo via the portal or email to ProMaids.Perry@gmail.com
• All applications will be kept strictly private and confidential; unsuccessful applications will be properly disposed of after recruitment.

Thank you for your interest in joining us !!!