Customer Service / Administrative Assistant

Responsibilities:
- Manage incoming customer inquiries through various channels including email, chat, and phone to ensure timely and professional resolution.
- Provide comprehensive administrative support to the team, including calendar management, scheduling meetings, and organizing digital documentation.
- Maintain accurate records of customer interactions, support tickets, and account details in the company database.
- Assist with general office tasks such as data entry, document preparation, and correspondence management.
- Proactively identify opportunities to improve administrative workflows and customer service processes.
- Coordinate with other team members to ensure seamless communication and support across departments.
- Handle sensitive information with discretion and maintain strict confidentiality in all administrative tasks.

Requirements:
- Proven experience in a customer service or administrative support role.
- Proficiency in remote communication tools and office productivity software, such as Google Workspace or Microsoft Office.
- Excellent written and verbal communication skills with a focus on professional and empathetic engagement.
- Strong organizational skills with the ability to manage multiple tasks simultaneously and meet deadlines in a remote work environment.
- Demonstrated ability to work independently with minimal supervision while remaining accountable to team goals.
- Exceptional problem-solving capabilities and a solution-oriented mindset.
- Reliable access to high-speed internet and a dedicated, professional remote work environment.
- Ability to adapt quickly to new software and internal processes.

Location: Remote - Anywhere

Skills required for this job:

• Administrative assistance
• Customer service
• Document preparation
• Google Workspace
• Microsoft 365
• Remote communication tools