Customer Service Administrator

Job Summary
The Customer Service Administrator supports the Jacksonville Aviation Authority (JAA) in delivering superior customer service to all internal and external customers. This position performs complex duties requiring initiative, organization, and sound independent judgment with minimal supervision. The Administrator builds and maintains positive relationships with the public, tenants, service providers, external partners, and all levels of JAA staff. In the absence of the Terminal Operations Manager the position represents JAX Operations on customer service matters and may take independent action and make decisions as appropriate. The role is also responsible for administrative support to ensure the effectiveness of JAA’s customer service programs.