Customer Service Administrator

About the role

Do you have experience in transport route management and are you looking to take the next step in your professional career? At Randstad, we are selecting an Operations Administrator to join a dynamic traffic department in the M50 area (Madrid). If you are looking for a position with a direct impact on daily operations and the optimization of national and international routes, this is your opportunity!

What you'll do

Reporting to the head of the SAC / Customer Service department, your main functions will be:

Perform comprehensive monitoring of customers' transport services, guaranteeing compliance with delivery times.

Proactively attend to customers and suppliers, offering fluid communication and resolving operational incidents with agility.

Coordinate and supervise the management of returns (reverse logistics), ensuring the correct registration and processing of goods.

Carry out the control of goods dispatch, verifying the associated transport documentation and coordinating the departure of shipments.

Register and update information operating with management systems and area tools (Oracle/ SAP/ Navision, logistics ERPs, TMS/WMS).

What we're looking for

Hard Skills

Work experience: Between 1 and 2 years performing similar functions within the Customer Service or logistics administration area (experience in the logistics and distribution sector will be highly valued).

Mobility and Residence:

Have your own vehicle/car to travel to the workplace in San Agustín de Guadalix and reside in the northern area of Madrid (e.g., Tres Cantos, San Agustín or surroundings).

Nice to have

Experience in returns management and goods dispatch will be valued.

Handling of ERPs and sector-specific software. Experience in Oracle / Microsoft Dynamics NAV (Navision) or TMS/WMS tools is desirable.

Salesforce knowledge is valuable for Ticket Resolution.

Education: Vocational Training (FP) at Middle or Higher Grade in Administration, International Trade, Transport and Logistics, or similar is desirable.

What you'll get

Salary: According to the Administrative Assistant collective agreement of 23,407.80

• gross annual + a variable incentive of 1,050
• annual.

How you'll work

Contract type: Initial 3-month contract through an ETT (Temporary Employment Agency) with a real possibility of subsequent permanent incorporation into the workforce.

Working Day and Hours:

Full-time, Monday to Friday, in rotating shifts of:

Shift A: From 09:00 to 17:00 hours.

Shift B: From 11:00 to 19:00 hours.

Rotating Saturdays with guaranteed rest: You work 1 Saturday every 3-4 weeks (from 08:00 to 14:00 hours). Work-life balance! When you work on Saturday, you enjoy rest on the immediately following Monday.