Customer Service Adviser

Job Description:

The Customer Service Advisor is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about the services the company offers.

Responsibilities:

• Interacts with customers via call, email, social media, or online chat to provide support and information on an assigned service.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Performs other related technical duties with the operation team as assigned.
• Follow up on customers’ requests or complaints with another department.

Requirements

• Bachelor's degree in business management, Supply Chain, Information System Management, or any related field.
• 1+ Customer service experience and preferred in the logistics industry.
• Knowledge of Zendesk, Freshdesk, and Zoho Desk systems, or any other CRM system is preferred.
• Ability to learn our service and the process of the work.
• Ability to work in shifts.

Key Skills & Core Competencies

• Excellent communication skills including active listening.
• Knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Service-oriented and able to resolve customer complaints.
• Ability to learn new software.
• Self-taught skill.

Language

• Native Arabic
• Intermediate English