Customer Service Advisor - Helpdesk Weekends

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

THE OPPORTUNITY

This role offers an enthusiastic, motivated and ambitious customer service advisor an opportunity to join a fast paced, professional contact centre team - taking your career to the next level by supporting our valued customers.

Your key responsibilities will include:

Effectively manage a high volume of both inbound/outbound calls.

Resolve, manage and escalate problems logged by our customers.

Accurately capture data and work to realistic KPI’s.

Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You will be required to:

1 – 2 year experience working in a call centre - Highly desirable.

Exceptional customer service focus.

Excellent communication skills, both written and verbal.

Strong attention to detail.

Be able to attend 2 weeks fulltime training onsite

Able to work weekends (16 hours)

What we offer:

Part time secure employment within a recently custom designed modern building.

We supply semi-continental breakfasts each day including coffee!

Above award wages paid weekly.

Supportive, fun and encouraging team.

Career progression

Free on site parking

Send a cover letter and resume now via the Apply now button!

If you would like the opportunity to be part of a growing Australian Facilities Management business and you believe in delivering an outstanding and personable customer experience, apply now we would love to hear from you.