Customer Service Advisor

Customer Service Advisor

Hiring Manager: Emily Brooks

Reading/Hybrid

The Opportunity:

We're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.

Acting as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a "right first time" approach to service.

The role will involve:

• Providing first line support via telephone, email, and written correspondence.
• Managing customer enquiries from initial contact through to resolution.
• Processing environmental searches accurately and within agreed service levels.
• Delivering expert advice on Landmark products and services.
• Recording customer interactions accurately within CRM and support systems.
• Identifying opportunities to support sales through upselling and cross-selling where appropriate.
• Collaborating with internal teams including Technical Support, Product Development, Sales and Account Management.
• Supporting customer campaigns, surveys and outbound communications when required

About You:

You'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.

We're looking for someone who has:

• Previous front line customer service experience.
• Excellent verbal and written communication skills.
• A professional and confident telephone manner.
• Strong organisational skills with the ability to manage multiple priorities.
• Good IT skills, including experience using Microsoft Office and web-based systems.
• Excellent problem-solving and analytical abilities.
• The ability to remain calm and professional when handling challenging situations.
• A positive, self-motivated approach and willingness to learn.
• A strong focus on customer satisfaction and continuous improvement.