Customer Service Advisor

Job Responsibilities:

* Assist customers by understanding their vehicle concerns and recommending suitable service or repair solutions

* Act as the key liaison between customers and the workshop to ensure clear and responsive communication

* Keep customers updated on job progress and repair timelines

* Handle daily intake of cars for servicing and manage service scheduling

* Deliver a positive customer experience from check-in to vehicle collection

* Prepare quotations to customers and reply to enquiries

* Support the workshop team by aligning service expectations with actual job progress

* Perform other ad-hoc duties as assigned by the supervisor

Job Requirements:

* Basic vehicle knowledge is preferable but not mandatory; training will be provided

* Friendly, proactive team player with a willingness to learn

* Self-driven with a strong sense of responsibility and service excellence