Customer Service Advisor
Posted Updated
At Residential Management Group (RMG), we're committed to delivering a high‑quality service to our customers and creating a supportive, inclusive workplace for our people. We're now looking for a Customer Service Advisor to join our Customer Service Centre and play a key role in supporting our residential portfolio.
As a Customer Service Advisor, you'll be the first point of contact for our customers, handling a wide range of enquiries by phone and email. You'll ensure queries are resolved accurately and within agreed service levels, escalating to senior or specialist colleagues where appropriate to achieve the best possible outcome for the customer.
You'll also have opportunities to build your knowledge of our portfolio through regular collaboration with colleagues and occasional site visits, helping to...
As a Customer Service Advisor, you'll be the first point of contact for our customers, handling a wide range of enquiries by phone and email. You'll ensure queries are resolved accurately and within agreed service levels, escalating to senior or specialist colleagues where appropriate to achieve the best possible outcome for the customer.
You'll also have opportunities to build your knowledge of our portfolio through regular collaboration with colleagues and occasional site visits, helping to...