Customer Service

Job Responsibilities:

• Respond to customer inquiries via phone, email, and social media in a timely and professional manner.
  
• Provide accurate information on products, services, and company policies.
  
• Handle and resolve customer complaints while maintaining a calm and empathetic approach.
  
• Follow up with customers to ensure satisfaction and address any additional concerns.
  
• Maintain accurate records of customer interactions and transactions.
  
• Collaborate with internal teams to resolve customer issues and escalate priority cases when necessary.
  
• Identify opportunities to improve customer service processes and overall customer experience.
  
• Meet and exceed customer service targets and performance goals.

Job Requirements:

• Minimum 1–2 years of experience in customer service or a related field.
  
• Excellent communication and interpersonal skills.
  
• Strong problem-solving and decision-making abilities.
  
• Ability to handle difficult customers and resolve conflicts professionally.
  
• Proficient in Microsoft Office and customer service software.
  
• Able to work in a fast-paced and dynamic environment.

Perks:

• Competitive salary with project incentives.
• Exposure to handling customer inquiries from diverse backgrounds and communicating across different languages and channels.
• Modern work environment with the latest technology and tools.
• Young, energetic, and vibrant team.